Privacy policy

PRIVACY POLICY OF CARD SOLUTIONS B.V.

CARD Solutions, located at Ossenkamp 2c, 8024 AE Zwolle, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:
CARD Solutions B.V.
Ossenkamp 2c
8024 AE Zwolle
+310384203203
https://www.cardsolutions.nl

S. Wessel is the Data Protection Officer at CARD Solutions. He can be contacted at wessel@cardsolutions.nl.

Personal data we process
CARD Solutions processes your personal data because you use our services and/or because you provide them to us yourself.

Below you will find an overview of the personal data we process:
– First and last name
– Gender
– Address details
– Telephone number
– Email address
– Other personal data that you actively provide, for example by creating a profile on this website, in correspondence, and by telephone
– Data about your activities on our website
– List of customer contact details via an app
– Internet browser and device type

Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years of age. Unless they have permission from their parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in their children’s online activities in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us at beheer@cardsolutions.nl and we will delete this information.

For what purpose and on what basis we process personal data
CARD Solutions processes your personal data for the following purposes:
– Handling your payment
– Sending our newsletter and/or advertising brochure
– Calling or emailing you if necessary to perform our services
– Informing you about changes to our services and products
– CARD Solutions also processes personal data if we are legally obliged to do so, such as data we need for our tax return.

Automated decision-making
CARD Solutions does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without involving a person (for example, an employee of CARD Solutions).

How long we retain personal data
CARD Solutions does not retain your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods: 10 years.

Sharing personal data with third parties
CARD Solutions does not sell your data to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We enter into a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. CARD Solutions remains responsible for these processing operations.

Cookies, or similar techniques, that we use
CARD Solutions only uses technical and functional cookies, as well as analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. They also enable us to optimize our website. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via your browser settings.

Viewing, modifying, or deleting data
You have the right to view, correct, or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by CARD Solutions, and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization specified by you.

You can send a request to view, correct, delete, or transfer your personal data, or a request to withdraw your consent or object to the processing of your personal data, to beheer@cardsolutions.nl.

To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Social Security Number (SSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

CARD Solutions would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do this via the following link: https://autoriteitpersoonsgegevens.nl/en/submitting-a-tip-off-or-a-complaint-to-the-ap

How we protect personal data
CARD Solutions takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service department or send an email to beheer@cardsolutions.nl.

This privacy statement was drawn up on Thursday, May 31, 2018.

General Terms and Conditions
The CARD Solutions general terms and conditions.

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